Quality Assurance

Quality Assurance

Proctors/Invigilators

Our proctors/invigilators are considered best in the industry. They are education professional and come to EDExams with years of experience in schools and colleges. All of our proctors/invigilators are vetted and DBS checked before they enter employment with EDExams. 

Our proctoring/invigilation team’s skills are sharpened during our 4-week intensive training program. Instruction focuses on EDExams software, troubleshooting, privacy and the identification of suspicious behavior. The final 15 hours of training include situational analysis and role-playing.

Proctor/invigilation service is built around distinct time zones, ensuring that testers have comprehensive availability, 24 hours per day, 365 days per year, including weekends and holidays.

Auditors

Our proctors don’t miss much – but if they do – our team of experienced auditors acts as a second line of defense.

Auditors review each sitting video and compare notes with the proctor/invigilator or the dedicated customer account manager. 

Account Management

At EDExams, we recognise and appreciate that clients have unique needs. Our account managers provide personalised service and expertise to reflect the specific demands of your organisation.

Account management begins during the selling process and continues through implementation and training. Ongoing availability ensures there will never be a time when you do not have access to an EDExams team member.

During high volume test times, your account manager becomes an additional member of your team. Their goal is to ensure a smooth process for you and your candidates.

Quality Manager

At EDExams we believe that we should have quality in everything that we do. EDExams Quality Manager spend all day every day randomly selecting videos to view and quality check. At EDExams we are consistently looking for ways to improve our service to both the client and the candidates.  

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