Getting Started

Getting Started

First Contact

We conduct an initial requirements analysis.

As with the introduction of any new system, implementing an examination and assessment solution requires careful planning. That's why we like to schedule an initial series of demonstrations and meetings  to ensure we help you find the solution that's right for you.

These meetings take place around the world, and can either be held face-to-face or remotely. 

Custom Creation

We create a bespokke examination and assessment solution tailored to your specific requirements

We appreciate that our customers have very diverse needs. For this reason, we have designed our product so it can be deployed as either individual or end-to-end solutions.

Using the information acquired during the requirements analysis, we develop a customised and comprehensive solution that will deliver the outcomes you desire.

Non-Live Piloting

Once your custom solution is in place, we run a non-live pilot to demonstrate the software

At this stage, we encourage our customers to gain hands-on user experience by trialling either the entire process or any part of it, on a number of ‘dummy’ scripts.

Live Piloting

Next, we run a live-pilot session for your new software

Once you’re happy with the trial, we take one component and create a live  pilot on a limited number of papers.

Fine Tuning

Now that the software is up and running, adoption at scale can begin

From the live pilot, we gradually increase the papers and expand the scale of the process until it suits the full extent of your operation. We remain in constant contact with you throughout this process and tailor the rate of adoption to an appropriate level that fits with your organisation's needs.

Ongoing support

We pride ourselves on delivering a quality service to our customers, and we don't believe in leaving them 'to get on with the job' once their solution is in place.

Continual collaboration and communication is a key part of our service delivery framework, and we deliver a regular schedule of calls and face-to-face meetings in order to provide ongoing exam lifecycle consultancy, and support your model. Offering a dedicated service delivery manager.

 

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