To help you prepare for a seamless exam, please download the EDExams streaming software for your device. Below, you'll find the download links, system requirements, and troubleshooting tips. If you need any assistance or encounter any issues, our support team is here to help.

Download the EDExams Software

For Windows Devices: Download for Windows

For Apple Mac Devices: Download for Mac

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Device Requirements

Windows PC Requirements

• Operating System: Windows 10 or above
• Processor: Similar or equal to Intel ® Core™ i5-3550S CPU @ 2.00GHz
• System Type: 64-bit Operating System, x64-based processor
• Internet Speed: Equal to or greater than 5 Mbps upload and download
• Webcam/Microphone: Required

How to Check Your Windows Device: Go to Settings > System > About.

 

Apple Mac Requirements

• Operating System: macOS 11.6.5 or above
• Internet Speed: Equal to or greater than 5 Mbps upload and download
• Webcam/Microphone: Required

How to Check Your Apple Mac: Click the Apple icon in the top left corner of your device > About This Mac.

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Unsupported Devices

The following devices are not compatible with our exam software due to technical limitations or security restrictions:

• Mobile Phones: These devices lack the processing power, screen resolution, and security protocols necessary to run the exam software securely.
• iPads/Tablets: While convenient, tablets do not meet the functionality requirements for key features such as screen sharing or multi-monitor detection, making them incompatible.
• Computers in ‘S’ Mode: Devices operating in 'S' mode restrict the installation of third-party applications, preventing the exam software from functioning correctly.
• Chromebooks/Notebooks: These devices use operating systems like Chrome OS that are incompatible with the software and often lack sufficient processing power.
• Work/School PCs: Organisationally managed devices are commonly restricted by administrator controls, firewalls, or high-security antivirus software, which can block the installation or operation of the exam platform.

The exam software requires a secure and stable environment that supports installation of third-party apps, robust processing power, and compatible operating systems. For these reasons, only specific device types are supported.

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Troubleshooting: Common Access Issues

Here are some factors that could prevent you from accessing your exam:

1. Wi-Fi Restrictions (e.g., Parental Controls or Network Security)

What’s happening:
Certain Wi-Fi networks may have settings or restrictions that block important features, like screen sharing or streaming, which are needed for the exam software to work properly.

How to fix it:

• Disable any security restrictions: If your Wi-Fi has parental controls or other security settings, these might interfere with the exam software. You can check your router's settings and adjust these as necessary.
• Switch to a different network: If you’re unable to adjust these settings, try connecting to a different Wi-Fi network, such as one at home without restrictions. Avoid using public Wi-Fi, as it can be slow or have additional security measures that block access.

2. TalkTalk Wi-Fi Blocks Screen Sharing

What’s happening:
TalkTalk internet services may block screen sharing, which is essential for the exam software.

How to fix it:

• Contact TalkTalk support: Reach out to TalkTalk and ask them to unblock screen sharing on your connection. It’s best to do this ahead of time to ensure everything works on exam day.

3. High-Security Antivirus Software

What’s happening:
Some antivirus programs may mistakenly block the exam software by flagging it as a potential threat.

How to fix it:

• Temporarily disable your antivirus: Before starting your exam, you may need to disable your antivirus software temporarily to allow the exam software to run.
• Add an exception: Alternatively, you can add the exam software to your antivirus’s exception or trusted list. This will let the program run without interruptions while keeping your device protected.

4. Public Wi-Fi (e.g., Libraries, Coffee Shops, Hotels etc.)

What’s happening:
Public Wi-Fi networks are often slower and have additional security measures in place, which can interfere with the exam software.

How to fix it:

• Avoid public Wi-Fi: We recommend not using public networks for your exam, as they tend to have slower speeds and stricter security that might prevent access.
• Use a private network: Instead, connect to your home Wi-Fi or a secure personal hotspot for a more stable and reliable connection.

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Need Help?

Not sure if your device is compatible or having trouble setting up? Don’t worry, we’re here to help!

The quickest way to get assistance is through our Live Chat. Just click the pop-up in the bottom-right corner of our website, and one of our team members will help you right away.

You can also:

• Email us at mail@edexams.com
• Call us on 01909 384 090 during business hours.

Contact us before your exam, and we’ll make sure everything is good to go!